Email me directly
Everything comes to me — there's no support desk and no bot. I read and answer every message myself, usually within one working day.
By post: handl, Kareem Chouiki, 152 Tillermans Court, Grenan Square, Greenford, London UB6 0FS. Email is much quicker, and please email before sending anything back — returns go to the address I give you in my reply.
Or write to me here
This goes into the system I answer from, so I can pick it up on my phone. A form cannot carry a photograph — for those, use the email address just above.
“Will it fit my pump?”
The quickest way to find out is to show me. Send a photo of your pump taken from the side, at about eye level, so I can see the shape of the top. The shape of the top is what decides which of the three shapes you need. A phone snap is fine. Or answer it yourself in under a minute — the fit guide has a free printable gauge on it.
I'd genuinely rather tell you it won't fit before you buy than have you disappointed by the post.
Custom and made-to-measure
Oval pumps, unusual shapes, salon or medical dispensers — I can print to your exact pump. Custom fits are £14.99+, made from a photo of your pump. If it doesn't fit when it arrives, I remake it or refund you.
Send a photo from above plus a measurement across the widest point, and tell me roughly where it's being used (kitchen, bathroom, bedside, workplace). It helps me get the height right.
Order problems
If something hasn't arrived, arrived damaged, or isn't what you expected, email me with your order number — it's in your Stripe receipt — and I'll sort it. You don't need to argue your case.
Bulk, care homes and occupational therapy
If you're an OT, a care provider, or buying for more than a handful of basins, get in touch and I'll quote properly rather than making you add packs to a basket. Same for anyone wanting to stock PALM.
Press and collaborations
Happy to talk to anyone writing about accessibility, daily-living aids or 3D printing. Same address.
Response times, honestly
handl is one person. Weekdays you'll usually hear back the same day or the next. Weekends can take a little longer. If you've waited more than two working days, something has gone wrong — please chase me, you won't be annoying me.